Resolving Canvas Mobile App Issues

The Canvas mobile app is excellent for referencing your course information on the go. However, rarely it may not function as expected. When this happens, follow the steps below for your device to clear the app's cache.

Please note: We do not recommend submitting assignments or taking exams using the mobile app, especially if the assignments will significantly impact your grade. It is best to use a computer to submit coursework.

Clearing the Mobile App Cache on an iOS device

Go to Settings.
Select the Canvas App.
Toggle on the option that states, "Clear app cache on next launch." From there, you will force close the Canvas App.
Log back into the Canvas app again.

Clearing the Mobile App Cache on an Android device

Go to your phone's settings
Select Apps.
Locate the Canvas App and select it.
Press storage and select the delete or clean button for clear data and clear cache.
Delete the app, and then reinstall it.
- Remember, you can use a QR code to log back in, or enter the school's name, siconline.

If this does not resolve your problem, contact us at online@sic.edu or use the web browser on your mobile device or a computer instead.